Consumer Protection
We understand the difficulties when consumer rights are breached. We work with you in dealing with the breakdown in consumer protection and support you through the disappointment disputes of this nature can bring.
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The Consumer Protection Act 2015 protects the interests of the consumer and has established mechanisms for the settlement of consumer disputes over goods, digital content and services.
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When things go wrong you have redress for:-
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faulty and counterfeit goods
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poor service
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contracts (sales, goods and hire)
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builders
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rogue traders
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credit and store cards
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What remedies are available?
Your remedies include:
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the right to enforce the contract terms for goods, services and digital content
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right to partial and full rejection of goods
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the right to repair or replacement of goods
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right to price reduction or final right to reject goods
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right to repeat performance for services
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right to price reduction for services
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